Frequently Asked Questions

Here’s everything you might be wondering — answered with care and intention.
Shipping & Delivery

✧ We currently ship across the U.S. using carbon-neutral delivery partners.

✧ Orders are typically processed within 2–3 business days. You’ll receive tracking details once your package is on its way.
Subscription Management

✧ We currently ship across the U.S. using carbon-neutral delivery partners.


✧ Orders are typically processed within 2–3 business days. You’ll receive tracking details once your package is on its way.
Returns & Refunds

✧ We currently ship across the U.S. using carbon-neutral delivery partners.


✧ Orders are typically processed within 2–3 business days. You’ll receive tracking details once your package is on its way.
Water Source & Quality

✧ We currently ship across the U.S. using carbon-neutral delivery partners.


✧ Orders are typically processed within 2–3 business days. You’ll receive tracking details once your package is on its way.
Sustainability Info

✧ We currently ship across the U.S. using carbon-neutral delivery partners.


✧ Orders are typically processed within 2–3 business days. You’ll receive tracking details once your package is on its way.

Still Have
Questions?

We’re here for you, always.

If something’s on your mind that we haven’t covered, don’t hesitate to reach out — we’d love to help.

✧ Email us at
support@viuearthwater.com

✧ Or slide into our DMs on Instagram
for quick questions and updates

We’ll get back to you within 1–2
business days, promise. 🤍
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